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● completed · May 2026 · featured
Multi-Domain Support Triage Agent
A terminal-based AI support triage agent that handles support tickets across HackerRank, Claude, and Visa ecosystems — classifying issues, assessing risk, and generating grounded responses or escalating to humans. Built for the HackerRank Orchestrate hackathon.
features
- Ingests support tickets from CSV and classifies each by request type: product issue, bug, feature request, or invalid
- Identifies the product area and company domain (HackerRank, Claude, Visa, or inferred from content)
- Retrieves the most relevant documentation from the provided support corpus using semantic matching
- Decides whether to reply with a grounded response or escalate to a human based on risk, sensitivity, and confidence
- Produces structured output per ticket: status, product_area, response, justification, and request_type